Refund policy

Refund Policy for Indian Customers 

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Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as face powders cannot be returned.

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hollywoodsecrets.in.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hollywoodsecrets.in and send your item to:  H.no. S-6, Block-c, Delux Apartment, Near Raikar Hospital, Tonca Panjim,, North Goa, Goa, 403002

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  H.no. S-6, Block-c, Delux Apartment, Near Raikar Hospital, Tonca Panjim,, North Goa, Goa, 403002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Refund Policy for Non-Indian customers (United states, United kingdon, Singapore, etc.)

No Returns

Due to the nature of our products and the high cost of international shipping, we do not accept returns or exchanges for orders shipped outside India.

Damaged or Incorrect Products

If your order arrives damaged during transit or you receive the wrong product, you may be eligible for a replacement or refund.

To process your claim, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the outer shipping package and shipping label
  • A brief description of the issue

Claims submitted without supporting photographs or after the specified time may not be eligible for a refund or replacement.

Refund Eligibility

Refunds will only be issued if:

  • The product was damaged during shipping, or
  • An incorrect product was shipped by us.

Once your claim has been reviewed and approved, the refund will be processed to your original payment method within 1-7 business days, depending on your payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Change of mind
  • Incorrect product ordered by the customer
  • Delays caused by customs clearance or local postal/courier services
  • Refusal to accept delivery
  • Incorrect or incomplete shipping address provided by the customer
  • Minor differences in packaging or product appearance that do not affect product quality or functionality

Customs Duties & Import Taxes

International customers are responsible for any applicable customs duties, import taxes, VAT/GST, or other fees imposed by their country's customs authorities. These charges are not included in the product or shipping price.

If you have any questions regarding your order, please contact our customer support team before placing your order.